Terms & Conditions

This document is an electronic record published in accordance with the Information Technology Act, 2000 and the rules made under it, as applicable. It is generated by a computer system and does not require a physical or digital signature to be made available online. Section 10A of that Act recognises that a contract is not unenforceable solely because its formation took place through electronic means.

These Terms & Conditions govern access to and use of the GHOROWA online store and purchases made through it. Please read them together with the product information shown before purchase, our Privacy Policy, and our Shipping & Returns policy. When you submit an order through the store, you confirm that you have read and agree to the terms that apply to that order. Your consumer rights under applicable law continue to apply.

The person placing an order must be legally capable of entering into a binding contract under applicable law. If you use the store on behalf of another person, you confirm that you are authorised to do so.

The store name is GHOROWA. The seller operating the store is Prabhat Shaw. The seller’s contact and business address details are provided in the contact and grievance information at the end of these Terms.

These Terms apply to transactions placed through this online store. If a product page or checkout gives product-specific information that applies to a particular purchase, that information forms part of the terms for that purchase. If there is an inconsistency, mandatory law and the more specific information disclosed for the order will prevail to the extent applicable.

We take reasonable care to present product descriptions, dimensions, materials, images, prices, and other relevant information accurately. Product photographs are illustrative; appearance may vary slightly because of lighting, screen settings, or packaging updates. We will not rely on a minor visual difference to avoid responsibility where an item is materially different from its description or agreed features.

Please review the product details, variant, quantity, price, and delivery information shown before submitting an order. Where a product has a particular use, compatibility requirement, or care instruction, consult the information provided on its product page or packaging.

Products are subject to availability. A product displayed in the store is not a guarantee of stock. If an item becomes unavailable after an order is placed, we will contact you about cancellation and any refund due. We may correct an inadvertent listing or pricing error; if it affects an order already placed, we will explain the available options before proceeding where reasonably practicable.

When you submit an order, you are making an offer to purchase the selected products at the price and on the terms displayed at checkout. An automated order acknowledgement confirms that we received your request; it does not necessarily mean that the order has been accepted or dispatched. We will communicate material order updates using the contact details provided with the order.

We may be unable to accept or fulfil an order where an item is unavailable, delivery cannot be arranged for the address, payment is not authorised, required order information is missing, or a material technical or pricing error has occurred. If we cannot fulfil an order for which payment has been taken, we will arrange the refund due through the applicable payment route and notify you.

You are responsible for checking that your order, delivery address, phone number, and email address are accurate before submitting it. Contact us promptly if you need to correct or cancel an order. A change or cancellation may not be possible after preparation or handover to a delivery partner. The steps available for a particular order are explained in our Shipping & Returns policy and by customer support.

The product price and any delivery charge or other amount payable for an order will be shown before you submit the order. Applicable taxes and the final payable amount will be presented at checkout as determined for that order. If a charge is not shown before the order is placed, it will not be added to that order without a lawful basis and appropriate disclosure.

Payment options available to you are the options displayed at checkout for your order. Online payments are processed through the payment service provider made available at checkout. The provider may apply its own terms and security processes. GHOROWA does not receive or store complete card credentials when those details are handled directly by the payment provider, subject to the provider and checkout configuration in use.

For cash-on-delivery orders, payment is due in the manner shown at checkout and communicated for delivery. A payment receipt or order confirmation does not change any statutory rights you may have regarding the goods or transaction.

You may be able to place an order using a customer account or through guest checkout, depending on the options available at checkout. Guest checkout does not require you to create a store account; you must still provide the contact and delivery details needed to process and deliver the order.

If you create an account, provide accurate information and keep your sign-in credentials confidential. You are responsible for activity carried out through your account, except where unauthorised use results from circumstances for which you are not responsible under applicable law. Tell us promptly if you suspect that your account has been compromised.

Orders placed while signed in may appear in your account order history when the order is associated with that account and the relevant order data is available to the store. Guest orders may not automatically appear in an account created later. Our Privacy Policy explains how we handle personal information used for orders and account services.

Orders may be prepared or delivered with the help of suppliers, fulfilment services, and delivery partners. We share order and delivery details with service providers where reasonably necessary to process, fulfil, and support your purchase, as described in the Privacy Policy.

Delivery areas, charges, and estimated timelines depend on the destination, product, and delivery service available. Any estimate shown is an estimate unless expressly stated as a guaranteed date. Delivery can be affected by circumstances such as access restrictions, weather, operational disruption, or delays by a delivery partner.

Where tracking information is available, we will make it available through the order status details or the relevant delivery notification. Tracking may not appear until a parcel has been handed to and scanned by the delivery partner. The Shipping & Returns policy explains how to contact us if an order is delayed or a tracking update is not progressing.

Please refer to the Shipping & Returns policy and the relevant product page for the process and any product-specific conditions disclosed before purchase. Contact us before sending a product back so that we can provide the correct instructions. A request for information or photographs may assist our review, but it does not by itself determine whether you are entitled to a remedy.

Where a refund is due, we will explain how it will be processed. The time for the amount to appear may depend on the original payment method, payment service provider, or bank. For a cash-on-delivery order, customer support will explain the available refund method.

Nothing in these Terms or in a return process is intended to exclude a remedy available under applicable consumer law. This includes rights that may apply where goods are defective, deficient, spurious, not as described, or delivered later than a stated schedule in circumstances covered by law. Any disclosed change-of-mind return conditions are subject to those legal rights.

Use the store only for lawful purposes. You must not attempt to disrupt its operation, gain unauthorised access to systems or data, introduce malicious code, submit fraudulent orders, or use another person’s account or personal information without authority.

Text, photographs, graphics, page layouts, and other materials displayed in the store are owned by or used with permission from their respective rights holders. You may view them for personal shopping purposes. Do not copy, reproduce, adapt, distribute, or use store content commercially without permission, except where applicable law permits.

The store may contain links or services operated by third parties, including payment and delivery providers. Those services are governed by their own terms and privacy practices. A third-party link is provided for convenience and does not mean that GHOROWA controls that service.

We will perform our obligations in accordance with the order information and applicable law. Nothing in these Terms excludes or limits liability, a consumer right, or a remedy where that exclusion or limitation is not permitted by law. No statement here is intended to waive a right that cannot legally be waived.

We may update these Terms to reflect changes to the store, our processes, or legal requirements. The current version will be published on this page with its latest effective date when one is displayed. Changes apply to future use and orders from the time they are published; the terms applicable to an existing order will not be changed retroactively to your disadvantage.

If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in exercising a right does not waive that right.

These Terms are governed by the laws of India. Disputes are subject to the forums and procedures available under applicable law, including consumer protection law. Nothing in these Terms requires you to give up a right to approach a consumer commission or another authority where the law permits you to do so.

Seller: Prabhat Shaw. Store name: GHOROWA. Business address: Jessore Road, Habra, North 24 Parganas, West Bengal 743263, India.

For questions or complaints about an order or the store, contact the Grievance Officer, Prabhat Shaw, at ghorowa.support@gmail.com. Grievance contact hours are 9:00 a.m. to 6:00 p.m. India Standard Time. Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt in accordance with the Consumer Protection (E-Commerce) Rules, 2020.