Shipping & Returns

We aim to deliver across India wherever our delivery partners serve. Enter your PIN code at checkout to see whether delivery is available for your address.

Any shipping charges and the delivery estimate available for your order are shown at checkout before you place it. Estimates can vary by destination, courier service, and circumstances affecting the shipment.

Orders are prepared after payment is confirmed. For COD orders, preparation begins after any required order confirmation. Dispatch and delivery are separate steps; tracking becomes available after the parcel is handed to the courier and scanned.

After dispatch, use the order-status link in your shipping notification to see available tracking updates. If you have a GHOROWA account, you can also open your order from My Account.

Courier tracking may take a little while to update after pickup. If there has been no update for an extended period, contact us with your order number.

Contact us as soon as possible if you entered the wrong delivery address or want to cancel. We’ll check whether the order can still be changed or stopped.

Once an order is being prepared for dispatch or has been handed to the courier, a change or cancellation may no longer be possible. We’ll explain the available next steps for your order.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please report it as soon as possible, ideally within 48 hours of delivery, so we can review it promptly. Reports made later will be reviewed individually. Include your order number and describe what happened. This timeframe does not limit any rights under applicable consumer law.

Return eligibility and any product-specific conditions will be shown with the relevant product information. If you’re considering a change-of-mind return, contact us before sending anything back; we’ll confirm whether it is available for that product and explain any applicable return-shipping cost.

Please wait for return instructions before sending an item. Where available, we’ll arrange a pickup; otherwise, we’ll explain the return method. Keep the product and packaging safe while we review your request.

We’ll review the details you provide and contact you with the next steps. Depending on the issue and the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.

If a refund is due, we’ll let you know how it will be processed. The time it takes to appear can depend on the original payment method, payment provider, or bank. For COD orders, we’ll provide instructions for the available refund method.